Privacy Policy

Introduction

This privacy statement is meant to describe what types of identifiable information about your (“Personal Information”) we collect and use, why we do so and whether and to whom we disclose it. This statement is also meant to describe how you can contact our Privacy Officer with any inquiries or complaints, or to exercise your rights under the Privacy Laws, including your right to access and correct your Personal Information.

To Whom This Privacy Statement Applies and What It Covers

This privacy statement applies to the customers (current, former and prospective) of Tri-County Brick Company and any other non-team member (non-employee) individual with whom Tri-County interacts.

We respect the rights to personal privacy of those we deal with. It has always been our priority to safeguard any Personal Information we obtain, and we are committed to full compliance with the privacy laws that relate to our businesses. These privacy laws currently include of the Personal Information Protection and Electronic Documents Act (Canada), the Personal Information Protection Act (Alberta), the Personal Information Protection Act (British Columbia) and the Act respecting the protection of personal information in the private sector (Quebec).

This privacy statement sets out how we collect, handle, store and protect information about you when:

• we provide or discuss our products or services with customers or potential customers;
• you use our website; or
• we perform any other activities that form part of the operation of our business.

This privacy statement also contains information about when we share your Personal Information with third parties (for example, our service providers).

What Types of Personal Information Do We Collect, and Why?

In the course of providing products or services to you, or discussing possible products or services we might provide, we will collect or obtain Personal Information about you. We may also collect Personal Information from you when you use our website or through other digital interactions with you.

We may collect or obtain such Personal Information because you give it to us (for example in a form on our website or in a customer agreement), because other people give that Personal Information to us (for example a third party dealer that independently offers our products or services) or because it is publicly available.

We may also collect or obtain personal data from you because we observe or infer that data about you from the way you interact with us or others (see “Use of Cookies” below).

We may collect or obtain the following Personal Information:

• your name;
• address;
• telephone number;
• e-mail address;
• age;
• date of birth;
• gender;
• employment details (for example, the organization you work for, your job title and length of employment);
• your IP address;
• your browser type and language;
• your access times; complaint details;
• details of how you use our products and services;
• details of how you like to interact with us and other similar information.

We also collect banking and/or credit card information from customers who purchase, rent, subscribe or otherwise receive our products and services if payments are to be debited directly from such customer’s bank account or applied to their credit card. If we are proposing to extend credit to a customer, we may obtain and refer to a consumer report from a credit or consumer reporting agency containing credit information and other Personal Information. We also keep records of the customer’s use of our products and services, and the handling of any customer inquiries, complaints or praise.

Our primary purposes in collecting and using Personal Information are to provide you with our products and services, to administer your accounts (including billing and collection), and to provide you with support services (including information about maintenance and safety). Personal Information may also be used for tailored marketing purposes and to compile marketing and operational analysis and other statistics for use by Tri-County.

During our interactions with you, we may monitor your conversations with our representatives for our mutual protection, for training and analytics purposes & to enhance and customize the overall customer experience. We may also use your Personal Information collected via our website to manage and improve our websites, to tailor the content of our website to provide you with a more personalised experience and draw your attention to information about our products and services that may be of interest to you and to manage and respond to any request you submit through our websites.

We may also use Personal Information to inform our customers of new products and services we feel may be of interest to them, or to ask their opinions. However, we will stop doing so at the customers’ request. Customers wishing to withdraw their consent should call 1-519-273-5151 and request to be added to Tri-County’s do not contact list.